Privacy Policy

1. Introduction

MagiQ AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales intelligence platform (the "Service"). By using MagiQ AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
• Profile Information: Company details, industry, team size, and sales preferences
• Content: Data you upload, including account lists, contact information, and custom configurations
• Communications: Messages, support requests, and feedback you send to us

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and system performance metrics
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage

2.3 Information from Third Parties

• CRM Integrations: Data synced from Salesforce, HubSpot, or other CRM systems you connect
• Public Data Sources: Company information, news, and public records we aggregate for intelligence
• Authentication Providers: If you sign in via Google, Microsoft, or other OAuth providers

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered sales intelligence platform
• Account Management: To manage your account, process payments, and deliver customer support
• Personalization: To customize your experience, including AI-generated sales strategies and recommendations
• Data Intelligence: To generate Win Probability Scores, account intelligence, and personalized outreach
• Communication: To send service updates, security alerts, and respond to your inquiries
• Analytics: To analyze usage patterns, improve our algorithms, and enhance platform performance
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional communications (with your consent) and measure campaign effectiveness

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in:

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Payment processing (Stripe, PayPal)
• Email delivery and marketing automation
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights and prevent fraud.

4.4 With Your Consent

We may share information with your explicit consent or at your direction (e.g., CRM integrations you authorize).

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is encrypted using TLS/SSL, and sensitive data at rest is encrypted
• Access Controls: Role-based access controls and authentication requirements
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Security audits and penetration testing
• Data Backups: Regular backups with disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@magiqai.io.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

8. International Data Transfers

MagiQ AI operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: